IntelePACS recall in Canada: incorrect patient data display
In plain language
This recall involves IntelePACS medical imaging software sold in Canada. It's being recalled because it may display images from one patient with the record of another. Healthcare professionals should stop using the affected versions and follow the instructions in the official notice.
What to do
- Stop using the affected software immediately.
- Check if your IntelePACS version is 4-17-1 or higher.
- Follow the instructions provided by Intelerad Medical Systems Incorporated.
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Affected products
IntelePACS
Model: Versions 4-17-1 and higher
Why this matters
Incorrect patient data display
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: Versions 4-17-1 and higher
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect patient data display
What should consumers do?
Stop using the affected software immediately. Check if your IntelePACS version is 4-17-1 or higher. Follow the instructions provided by Intelerad Medical Systems Incorporated.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect patient data display
When was this product recalled?
This product was recalled on February 7, 2020.
Is the IntelePACS brand affected by this recall?
Yes, IntelePACS products are affected by this recall. This recall involves IntelePACS medical imaging software sold in Canada. It's being recalled because it may display images from one patient with the record of another. Healthcare professionals should stop using the affected versions and follow the instructions in the official notice.