IntelliVue Information CenteriX - Software recall in Canada: Patient data issue
In plain language
This recall involves IntelliVue Information CenteriX - Software used in healthcare settings in Canada. It's being recalled because a software issue prevents patient discharge and transfer operations after a system restart. Healthcare professionals should follow the steps in the official notice to address this issue.
What to do
- Stop using the affected software for patient discharge and transfer operations.
- Contact Philips Medical Systems for a software update or resolution.
- Follow all instructions provided by Philips Medical Systems.
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Affected products
IntelliVue Information CenteriX - Software
Model: M3290B
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: M3290B
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves IntelliVue Information CenteriX - Software used in healthcare settings in Canada. It's being recalled because a software issue prevents patient discharge and transfer operations after a system restart. Healthcare professionals should follow the steps in the official notice to address this issue.
What should consumers do?
Stop using the affected software for patient discharge and transfer operations. Contact Philips Medical Systems for a software update or resolution. Follow all instructions provided by Philips Medical Systems.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on January 29, 2018.
Is the IntelliVue brand affected by this recall?
Yes, IntelliVue products are affected by this recall. This recall involves IntelliVue Information CenteriX - Software used in healthcare settings in Canada. It's being recalled because a software issue prevents patient discharge and transfer operations after a system restart. Healthcare professionals should follow the steps in the official notice to address this issue.