IntelliVue and IntelliBridge recall in Canada: incorrect data display
In plain language
This recall involves IntelliVue Information Centre iX Software and IntelliBridge Systems sold in Canada. They are being recalled because they may display patient data at 100 times the actual value under specific regional settings. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers M3290B (IntelliVue) and 866417 (IntelliBridge).
- Contact Philips Medical Systems for instructions.
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Affected products
IntelliVue -Information Centre iX - Software
Model: M3290B
Lot: All lots
IntelliBridge System
Model: 866417
Lot: All lots
Why this matters
Incorrect data display leading to potential medical errors
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 866417, M3290B
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect data display leading to potential medical errors
What should consumers do?
Stop using the product immediately. Check model numbers M3290B (IntelliVue) and 866417 (IntelliBridge). Contact Philips Medical Systems for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect data display leading to potential medical errors
When was this product recalled?
This product was recalled on May 17, 2019.
Is the IntelliVue, IntelliBridge brand affected by this recall?
Yes, IntelliVue, IntelliBridge products are affected by this recall. This recall involves IntelliVue Information Centre iX Software and IntelliBridge Systems sold in Canada. They are being recalled because they may display patient data at 100 times the actual value under specific regional settings. Stop using the product and follow the return/repair steps in the official notice.