InTouch Software Repair Kit recall in Canada: Alarm volume issue
In plain language
This recall involves the InTouch Software Repair Kit sold in Canada. It's being recalled because a software issue prevents users from changing the bed exit alarm volume. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model number 27-2893K.
- Contact Stryker Medical for a repair.
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Affected products
InTouch Software Repair Kit
Model: 27-2893K
Lot: All lots
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 27-2893K
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves the InTouch Software Repair Kit sold in Canada. It's being recalled because a software issue prevents users from changing the bed exit alarm volume. Stop using the product and follow the return/repair steps in the official notice.
What should consumers do?
Stop using the product immediately. Check model number 27-2893K. Contact Stryker Medical for a repair.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on November 22, 2019.
Is the InTouch brand affected by this recall?
Yes, InTouch products are affected by this recall. This recall involves the InTouch Software Repair Kit sold in Canada. It's being recalled because a software issue prevents users from changing the bed exit alarm volume. Stop using the product and follow the return/repair steps in the official notice.