IPS CaseDesigner (2017-12-11)
In plain language
This recall involves IPS CaseDesigner software sold in Canada. It's being recalled because a software bug could lead to incorrect surgical planning. Healthcare professionals should stop using the affected software version and follow the instructions in the official notice.
What to do
- Stop using the affected software immediately.
- Check the model number of your software.
- Contact Nobel Biocare for further instructions.
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Affected products
IPS CaseDesigner
Model: 300011_V1.3_WIN64
Lot: K0000022
Why this matters
Incorrect surgical planning
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: K0000022
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 300011_V1.3_WIN64
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect surgical planning
What should consumers do?
Stop using the affected software immediately. Check the model number of your software. Contact Nobel Biocare for further instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect surgical planning
When was this product recalled?
This product was recalled on January 8, 2018.
Is the IPS CaseDesigner brand affected by this recall?
Yes, IPS CaseDesigner products are affected by this recall. This recall involves IPS CaseDesigner software sold in Canada. It's being recalled because a software bug could lead to incorrect surgical planning. Healthcare professionals should stop using the affected software version and follow the instructions in the official notice.