Medical device recall in Canada: MAGNETOM SOLA & ALTEA
In plain language
This recall involves MAGNETOM SOLA and MAGNETOM ALTEA medical devices. They are being recalled due to a software issue that affects orientation. Users should follow the instructions in the official notice for the software update.
What to do
- Contact Siemens Healthcare GMBH for a software update.
- Follow all instructions provided by the manufacturer.
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Affected products
MAGNETOM SOLA
Model: 11291455
Lot: 182825, 182832, 182862
MAGNETOM ALTEA
Model: 11344915
Lot: 189602
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 182825, 182832, 182862, 189602
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 11291455, 11344915
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves MAGNETOM SOLA and MAGNETOM ALTEA medical devices. They are being recalled due to a software issue that affects orientation. Users should follow the instructions in the official notice for the software update.
What should consumers do?
Contact Siemens Healthcare GMBH for a software update. Follow all instructions provided by the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on June 5, 2020.
Is the MAGNETOM brand affected by this recall?
Yes, MAGNETOM products are affected by this recall. This recall involves MAGNETOM SOLA and MAGNETOM ALTEA medical devices. They are being recalled due to a software issue that affects orientation. Users should follow the instructions in the official notice for the software update.