Merge PACS recall in Canada: incorrect measurements
In plain language
This recall involves Merge PACS medical imaging software used in Canada. It's being recalled because it may display incorrect measurements or black dots on images. Stop using the affected software and follow the instructions from Health Canada or Merge Healthcare.
What to do
- Stop using the affected Merge PACS software immediately.
- Check if your software version is 8.1, 8.1.1, or 8.1.2.
- Follow the instructions provided by Health Canada or Merge Healthcare for corrective actions.
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Affected products
Merge PACS
Model: v.8.1, v.8.1.1, v.8.1.2
Why this matters
Incorrect medical measurements
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: v.8.1, v.8.1.1, v.8.1.2
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect medical measurements
What should consumers do?
Stop using the affected Merge PACS software immediately. Check if your software version is 8.1, 8.1.1, or 8.1.2. Follow the instructions provided by Health Canada or Merge Healthcare for corrective actions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect medical measurements
When was this product recalled?
This product was recalled on August 28, 2020.
Is the Merge PACS brand affected by this recall?
Yes, Merge PACS products are affected by this recall. This recall involves Merge PACS medical imaging software used in Canada. It's being recalled because it may display incorrect measurements or black dots on images. Stop using the affected software and follow the instructions from Health Canada or Merge Healthcare.