Merlin Patient Care System recall in Canada: software defect
In plain language
This recall involves the Merlin Patient Care System - Programmer Software sold in Canada. It's being recalled because a software defect could cause a temporary loss of pacing for pacemaker-dependent patients. Stop using the product and follow the return/repair steps in the official notice.
What to do
- ["Stop using the product immediately.","Check model numbers: 3330 VER 25.0.4, 3330 VER 25.2.4, 3330 VER 25.3.4.","Contact the manufacturer for additional information."]
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Affected products
Merlin Patient Care System - Programmer Software
Model: 3330 VER 25.0.4, 3330 VER 25.2.4, 3330 VER 25.3.4
Why this matters
Temporary loss of pacing for pacemaker-dependent patients
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 3330 VER 25.0.4, 3330 VER 25.2.4, 3330 VER 25.3.4
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Temporary loss of pacing for pacemaker-dependent patients
What should consumers do?
["Stop using the product immediately.","Check model numbers: 3330 VER 25.0.4, 3330 VER 25.2.4, 3330 VER 25.3.4.","Contact the manufacturer for additional information."]
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Temporary loss of pacing for pacemaker-dependent patients
When was this product recalled?
This product was recalled on March 29, 2022.
Is the St. Jude Medical, Cardiac Rhythm Management Division brand affected by this recall?
Yes, St. Jude Medical, Cardiac Rhythm Management Division products are affected by this recall. This recall involves the Merlin Patient Care System - Programmer Software sold in Canada. It's being recalled because a software defect could cause a temporary loss of pacing for pacemaker-dependent patients. Stop using the product and follow the return/repair steps in the official notice.