Micro-USB Charging Cables recall in Canada: burn hazard
In plain language
This recall involves certain Micro-USB Charging Cables packaged with Happy Plugs Bluetooth Wireless II Headphones sold in Canada. They are being recalled because the cables may cause the headphones to overheat, posing a burn hazard. Stop using the product and return it for a replacement as instructed in the official notice.
What to do
- Stop using the affected charging cables immediately.
- Check the serial numbers on your headphones (first 5 digits 60764 or 60776).
- Return the affected charging cable to the place of purchase for a replacement.
- If purchased online, email the company for an exchange.
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Affected products
Micro-USB Charging Cables Packaged with Happy Plugs Bluetooth Wireless II Headphones
UPC: 811613031059, 811613031066, 811613031073, 811613031080, 811613031097, 811613031103, 811613031110, 811613031127, 811613032056
Model: 7620, 7621, 7622, 7623, 7624, 7625, 7626, 7627, 7629
Why this matters
Burn hazard
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the UPC code
The UPC is the barcode number on the packaging.
Affected UPCs: 811613031059, 811613031066, 811613031073, 811613031080, 811613031097, 811613031103, 811613031110, 811613031127, 811613032056
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 7620, 7621, 7622, 7623, 7624, 7625, 7626, 7627, 7629
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Burn hazard
What should consumers do?
Stop using the affected charging cables immediately. Check the serial numbers on your headphones (first 5 digits 60764 or 60776). Return the affected charging cable to the place of purchase for a replacement. If purchased online, email the company for an exchange.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Burn hazard
When was this product recalled?
This product was recalled on August 27, 2019.
Is the Happy Plugs brand affected by this recall?
Yes, Happy Plugs products are affected by this recall. This recall involves certain Micro-USB Charging Cables packaged with Happy Plugs Bluetooth Wireless II Headphones sold in Canada. They are being recalled because the cables may cause the headphones to overheat, posing a burn hazard. Stop using the product and return it for a replacement as instructed in the official notice.