NaviCare Nurse Call recall in Canada: delayed call annunciation
In plain language
This recall involves the NaviCare Nurse Call system used in Canada. It's being recalled because a software error could delay caregiver notifications. Stop using the affected software versions and follow the return/repair steps in the official notice.
What to do
- Stop using the affected software immediately.
- Check if your system uses software versions below 3.7.10.
- Contact HILL-ROM, Inc. for instructions on repair or replacement.
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Affected products
NaviCare Nurse Call
Model: Version 3.7.100
Lot: Software versions below 3.7.10
Why this matters
Delayed caregiver notification
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: Software versions below 3.7.10
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: Version 3.7.100
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Delayed caregiver notification
What should consumers do?
Stop using the affected software immediately. Check if your system uses software versions below 3.7.10. Contact HILL-ROM, Inc. for instructions on repair or replacement.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delayed caregiver notification
When was this product recalled?
This product was recalled on October 25, 2019.
Is the NaviCare brand affected by this recall?
Yes, NaviCare products are affected by this recall. This recall involves the NaviCare Nurse Call system used in Canada. It's being recalled because a software error could delay caregiver notifications. Stop using the affected software versions and follow the return/repair steps in the official notice.