neoBLUE blanket LED Phototherapy System recall in Canada: degradation risk
In plain language
This recall involves the neoBLUE blanket LED Phototherapy System sold in Canada. It's being recalled because the fibre optic bundle may discolour, degrade, or melt. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact Natus Medical Incorporated for a replacement.
- Check if your system was shipped between 2011 and March 21, 2016.
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Affected products
neoBLUE blanket LED Phototherapy System
Model: 006244, 006895
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Degradation risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 006244, 006895
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Degradation risk
What should consumers do?
Stop using the product immediately. Contact Natus Medical Incorporated for a replacement. Check if your system was shipped between 2011 and March 21, 2016.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Degradation risk
When was this product recalled?
This product was recalled on February 8, 2019.
Is the neoBLUE brand affected by this recall?
Yes, neoBLUE products are affected by this recall. This recall involves the neoBLUE blanket LED Phototherapy System sold in Canada. It's being recalled because the fibre optic bundle may discolour, degrade, or melt. Stop using the product and follow the return/repair steps in the official notice.