neoBLUE phototherapy systems recall in Canada: Inaccurate intensity measurements
In plain language
This recall involves various neoBLUE LED phototherapy systems sold in Canada. They are being recalled because using the wrong radiometer can lead to inaccurate intensity measurements. Stop using the product and follow the instructions for updating the Instructions For Use.
What to do
- Stop using the product immediately.
- Ensure the correct radiometer is used for intensity measurements.
- Refer to the updated Instructions For Use for proper guidance.
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Affected products
NEOBLUE MINI LED PHOTOTHERAPY SYSTEM
Model: 010101
Lot: Not applicable
NEOBLUE COZY LED PHOTOTHERAPY SYSTEM
Model: 010121
Lot: Not applicable
NEOBLUE LED THERAPY DEVICE
Model: 010066, 010068, 010069, 010070
Lot: Not applicable
NEOBLUE BLANKET LED PHOTOTHERAPY SYSTEM
Model: 006244, 006898
Lot: Not applicable
NEOBLUE COMPACT LED PHOTOTHERAPY SYSTEM
Model: 019001, 019011
Lot: Not applicable
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: Not applicable
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 006244, 006898, 010066, 010068, 010069, 010070, 010101, 010121, 019001, 019011
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves various neoBLUE LED phototherapy systems sold in Canada. They are being recalled because using the wrong radiometer can lead to inaccurate intensity measurements. Stop using the product and follow the instructions for updating the Instructions For Use.
What should consumers do?
Stop using the product immediately. Ensure the correct radiometer is used for intensity measurements. Refer to the updated Instructions For Use for proper guidance.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on May 1, 2018.
Is the neoBLUE brand affected by this recall?
Yes, neoBLUE products are affected by this recall. This recall involves various neoBLUE LED phototherapy systems sold in Canada. They are being recalled because using the wrong radiometer can lead to inaccurate intensity measurements. Stop using the product and follow the instructions for updating the Instructions For Use.