NextSeq™ 550Dx and MiSeq™Dx Instruments recall in Canada: performance issue
In plain language
This recall involves NextSeq™ 550Dx and MiSeq™Dx Instruments sold in Canada. They are being recalled because of a security vulnerability that could affect performance. Healthcare professionals should follow the instructions provided by the manufacturer.
What to do
- Stop using the product immediately.
- Check the model and serial numbers.
- Follow the instructions provided by the manufacturer to correct the situation.
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Affected products
MiSeq™Dx Instrument
Model: DX-410-1001
Lot: M70286-15037414, M70292-15037414, M70335-15037414, M70553-15037414, M70546-15037414, M70293-15037414, M70444-15037414, M70349-15037414, M70552-15037414, M70440-15037414, M71207-20014737
NextSeq™ 550Dx Instrument
Model: 20005715
Lot: NDX551031-15073937, NDX551020-15073937, NDX551316-15073937
Why this matters
Performance issue
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: M70286-15037414, M70292-15037414, M70335-15037414, M70553-15037414, M70546-15037414, M70293-15037414, M70444-15037414, M70349-15037414, M70552-15037414, M70440-15037414, M71207-20014737, NDX551031-15073937, NDX551020-15073937, NDX551316-15073937
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 20005715, DX-410-1001
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Performance issue
What should consumers do?
Stop using the product immediately. Check the model and serial numbers. Follow the instructions provided by the manufacturer to correct the situation.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Performance issue
When was this product recalled?
This product was recalled on July 5, 2024.
Is the Illumina, Inc. brand affected by this recall?
Yes, Illumina, Inc. products are affected by this recall. This recall involves NextSeq™ 550Dx and MiSeq™Dx Instruments sold in Canada. They are being recalled because of a security vulnerability that could affect performance. Healthcare professionals should follow the instructions provided by the manufacturer.