Ook-Snow, Ook-Cocoon and Ook-Snow MH recall in Canada: fall risk
In plain language
This recall involves Ook-Snow, Ook-Cocoon and Ook-Snow MH medical devices sold in Canada. They are being recalled because an addendum to the user manual is needed to prevent potential patient falls or unsupervised patients leaving their beds. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact the manufacturer for an addendum to the user manual.
- Follow all instructions provided by the manufacturer.
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Affected products
Ook-Snow
Model: FL36
Lot: More than 10 numbers, contact manufacturer.
Ook-Cocoon
Model: FL36
Lot: More than 10 numbers, contact manufacturer.
Ook-Snow MH
Model: FL36
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Fall risk for patients
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: FL36
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fall risk for patients
What should consumers do?
Stop using the product immediately. Contact the manufacturer for an addendum to the user manual. Follow all instructions provided by the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fall risk for patients
When was this product recalled?
This product was recalled on May 15, 2020.