RecallGuide.ca
    Medical devicesUpdated Jan 3, 2026Official source

    Power Express Line Computer Software recall in Canada: software defect

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    In plain language

    This recall involves Power Express Line Computer Software sold in Canada. It's being recalled because an optional feature to dispose of expired samples may fail. This can cause expired samples to remain in storage, leading to user notifications.

    What to do

    • Stop using the product immediately.
    • Check model/serial numbers if provided.
    • Follow the return/repair steps in the official notice.

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    Affected products

    • Power Express Line Computer Software

      Model: B36356

      Lot: PK200414014, PK201312002, PK201405002, PK201511002

    Do I have this product?

    This recall only applies to specific products. Follow the steps below to check.

    1. 1

      Check the product name

      Make sure your product name matches one of the affected products listed above.

    2. 2

      Check the lot number

      Lot numbers identify specific production batches.

      Affected lots: PK200414014, PK201312002, PK201405002, PK201511002

    3. 3

      Check the model number

      Model numbers are typically on the product label or packaging.

      Affected models: B36356

    If your product matches one or more of the details above, it may be affected by this recall.

    If your product does not match these details, it is not affected by this recall.

    When in doubt, always check the official notice.

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    Frequently Asked Questions

    Why was this product recalled?

    This recall involves Power Express Line Computer Software sold in Canada. It's being recalled because an optional feature to dispose of expired samples may fail. This can cause expired samples to remain in storage, leading to user notifications.

    What should consumers do?

    Stop using the product immediately. Check model/serial numbers if provided. Follow the return/repair steps in the official notice.

    Where was the product sold?

    This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.

    Is there a health risk?

    A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.

    When was this product recalled?

    This product was recalled on May 4, 2018.