QIAsymphony SP recall in Canada: Incorrect patient reporting risk
In plain language
This recall involves the QIAsymphony SP (with Software 5.0.3) medical device sold in Canada. It's being recalled because it may incorrectly assign patient IDs, which could lead to delayed results or incorrect patient reporting. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model number REF 9001297.
- Contact QIAGEN GmbH for instructions.
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Affected products
QIAsymphony SP (with Software 5.0.3)
Model: REF 9001297
Why this matters
Incorrect patient reporting risk
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: REF 9001297
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect patient reporting risk
What should consumers do?
Stop using the product immediately. Check model number REF 9001297. Contact QIAGEN GmbH for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect patient reporting risk
When was this product recalled?
This product was recalled on August 2, 2019.
Is the QIAsymphony SP brand affected by this recall?
Yes, QIAsymphony SP products are affected by this recall. This recall involves the QIAsymphony SP (with Software 5.0.3) medical device sold in Canada. It's being recalled because it may incorrectly assign patient IDs, which could lead to delayed results or incorrect patient reporting. Stop using the product and follow the return/repair steps in the official notice.