RayStation recall in Canada: Software issues may affect treatment planning
In plain language
This recall involves RayStation medical device software used in Canada. It's being recalled because software issues may affect treatment planning. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers: 4.0.3, 5, 6, 7.
- Follow the instructions from your healthcare provider or the manufacturer.
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Affected products
RayStation
Model: 4.0.3, 5, 6, 7
Why this matters
Software issues may affect treatment planning
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 4.0.3, 5, 6, 7
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Software issues may affect treatment planning
What should consumers do?
Stop using the product immediately. Check model numbers: 4.0.3, 5, 6, 7. Follow the instructions from your healthcare provider or the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Software issues may affect treatment planning
When was this product recalled?
This product was recalled on January 24, 2020.
Is the RayStation brand affected by this recall?
Yes, RayStation products are affected by this recall. This recall involves RayStation medical device software used in Canada. It's being recalled because software issues may affect treatment planning. Stop using the product and follow the return/repair steps in the official notice.