Prestige and Aerco gas boilers recall in Canada: Carbon monoxide poisoning risk
In plain language
This recall involves Prestige Solo, Prestige Excellence, and Aerco Esteem gas boilers sold in Canada. They are being recalled because they can release carbon monoxide due to delayed ignitions or component damage. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system if their ignition system has not yet been replaced. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.Triangle Tube is ceasing operations in North America at the end of 2025. Consumers should contact the company as soon as possible to arrange for a free boiler inspection and repair, if applicable.For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
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Affected products
Specific affected products are listed in the official notice.
Why this matters
Carbon monoxide poisoning risk
Do I have this product?
This recall applies to specific products. Details are listed in the official notice.
Frequently Asked Questions
Why was this product recalled?
Carbon monoxide poisoning risk
What should consumers do?
Consumers should immediately contact Triangle Tube to schedule a free boiler inspection and if applicable, free installation of a new boiler ignition system if their ignition system has not yet been replaced. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.Triangle Tube is ceasing operations in North America at the end of 2025. Consumers should contact the company as soon as possible to arrange for a free boiler inspection and repair, if applicable.For more information, consumers can contact Triangle Tube by telephone at 1-877-574-5036, from 8:00 a.m. to 5:00 p.m. ET, Monday through Friday, by email at productrecall@triangletube.com, or visit the company website at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” at the bottom of the page for more information.Joint recall with Health Canada, the United States Consumer Product Safety Commission (US CPSC) and Triangle Tube.Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.Health Canada would like to remind consumers to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Carbon monoxide poisoning risk
When was this product recalled?
This product was recalled on November 25, 2025.
Is the Prestige, Aerco brand affected by this recall?
Yes, Prestige, Aerco products are affected by this recall. This recall involves Prestige Solo, Prestige Excellence, and Aerco Esteem gas boilers sold in Canada. They are being recalled because they can release carbon monoxide due to delayed ignitions or component damage. Stop using the product and follow the return/repair steps in the official notice.