Refresh Lacri-Lube recall in Canada: risk of infection
In plain language
This recall involves Refresh Lacri-Lube eye ointment sold in Canada. It's being recalled because some tubes may leak, leading to contamination and a risk of infection. Stop using the product and follow the return steps in the official notice.
What to do
- Stop using the product immediately.
- Return it to your local pharmacy for proper disposal.
- Seek medical attention if you have signs of infection.
- Contact AbbVie Corporation of Canada with questions.
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Affected products
Refresh Lacri-Lube, 3.5 g tube
Lot: 397281, 399002, 399923, 409826
Date codes: 04-2026, 05-2027, 06-2026
Why this matters
Risk of infection
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the date code
Date codes are usually printed near the best-before date or on the packaging seam.
Affected date codes: 04-2026, 05-2027, 06-2026
- 3
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 397281, 399002, 399923, 409826
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Risk of infection
What should consumers do?
Stop using the product immediately. Return it to your local pharmacy for proper disposal. Seek medical attention if you have signs of infection. Contact AbbVie Corporation of Canada with questions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Risk of infection
When was this product recalled?
This product was recalled on September 13, 2024.
Is the Refresh Lacri-Lube brand affected by this recall?
Yes, Refresh Lacri-Lube products are affected by this recall. This recall involves Refresh Lacri-Lube eye ointment sold in Canada. It's being recalled because some tubes may leak, leading to contamination and a risk of infection. Stop using the product and follow the return steps in the official notice.