Rheo Knee and Rheo Knee XC recall in Canada: fall risk
In plain language
This recall involves Rheo Knee and Rheo Knee XC medical devices sold in Canada. They are being recalled because a firmware defect could cause the device to shut down, leading to a fall and potential injury. Stop using the product and follow the instructions to update the firmware.
What to do
- Stop using the product immediately.
- Check the serial and model numbers to see if your product is affected.
- Follow the instructions to update the firmware.
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Affected products
Rheo Knee
Model: RKN130002, RKN130003, RKN130005
Rheo Knee XC
Model: RKNXC0002, RKNXC0003, RKNXC0005
Why this matters
Fall risk due to device shutdown
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: RKN130002, RKN130003, RKN130005, RKNXC0002, RKNXC0003, RKNXC0005
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Fall risk due to device shutdown
What should consumers do?
Stop using the product immediately. Check the serial and model numbers to see if your product is affected. Follow the instructions to update the firmware.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Fall risk due to device shutdown
When was this product recalled?
This product was recalled on April 16, 2024.
Is the OSSUR HF brand affected by this recall?
Yes, OSSUR HF products are affected by this recall. This recall involves Rheo Knee and Rheo Knee XC medical devices sold in Canada. They are being recalled because a firmware defect could cause the device to shut down, leading to a fall and potential injury. Stop using the product and follow the instructions to update the firmware.