Solero Generator recall in Canada: Software error could delay medical procedures
In plain language
This recall involves specific Solero Generators used in medical procedures in Canada. It's being recalled because a software error could cause delays in treatment. Healthcare professionals should stop using affected generators and follow the return/repair steps in the official notice.
What to do
- Stop using the affected Solero Generator immediately.
- Check the serial numbers provided in the official notice.
- Contact Angiodynamics, Inc. for a software upgrade.
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Affected products
Solero Generator
Model: H787127400000, H78712740000D0
Lot: QBY0002816, QBY0002817, QBY0002830, QBY0002843
Why this matters
Delay in medical procedure/treatment
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: QBY0002816, QBY0002817, QBY0002830, QBY0002843
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: H787127400000, H78712740000D0
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Delay in medical procedure/treatment
What should consumers do?
Stop using the affected Solero Generator immediately. Check the serial numbers provided in the official notice. Contact Angiodynamics, Inc. for a software upgrade.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delay in medical procedure/treatment
When was this product recalled?
This product was recalled on July 29, 2021.
Is the Solero brand affected by this recall?
Yes, Solero products are affected by this recall. This recall involves specific Solero Generators used in medical procedures in Canada. It's being recalled because a software error could cause delays in treatment. Healthcare professionals should stop using affected generators and follow the return/repair steps in the official notice.