SOMATOM CT systems recall in Canada: May delay diagnosis
In plain language
This recall involves SOMATOM Force, SOMATOM Drive, and SOMATOM Confidence-System CT scanners used in Canada. They are being recalled because software problems may interrupt scanning. This could lead to delayed diagnosis or the need for a patient to be rescanned.
What to do
- Stop using the product immediately.
- Check model numbers if provided.
- Follow the return/repair steps in the official notice.
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Affected products
SOMATOM Force
Model: 10742326
Lot: Not applicable.
SOMATOM Drive
Model: 10431700
Lot: Not applicable.
SOMATOM Confidence-System
Model: 10590100
Lot: Not applicable.
Why this matters
Delay in diagnosis
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: Not applicable.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10431700, 10590100, 10742326
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Delay in diagnosis
What should consumers do?
Stop using the product immediately. Check model numbers if provided. Follow the return/repair steps in the official notice.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Delay in diagnosis
When was this product recalled?
This product was recalled on November 29, 2019.
Is the SOMATOM brand affected by this recall?
Yes, SOMATOM products are affected by this recall. This recall involves SOMATOM Force, SOMATOM Drive, and SOMATOM Confidence-System CT scanners used in Canada. They are being recalled because software problems may interrupt scanning. This could lead to delayed diagnosis or the need for a patient to be rescanned.