Somatom systems recall in Canada: Software update to prevent interruptions
In plain language
This recall involves Somatom Force, Somatom Drive, and Somatom Confidence medical imaging systems sold in Canada. They are being recalled because a software update is needed to solve sporadic problems that may result in scanning workflow interruptions. Healthcare professionals should update the software as instructed by Siemens Healthcare.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Update the software as instructed by Siemens Healthcare.
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Affected products
Somatom Force
Model: 10742326
Lot: 75551, 75591, 75762, 75997
SOMATOM Drive
Model: 10431700
Lot: 105028, 105069, 105084, 105143
OMATOM CONFIDENCE - SYSTEM
Model: 10590100
Lot: 100089, 100103, 100164
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 100089, 100103, 100164, 105028, 105069, 105084, 105143, 75551, 75591, 75762, 75997
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10431700, 10590100, 10742326
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Somatom Force, Somatom Drive, and Somatom Confidence medical imaging systems sold in Canada. They are being recalled because a software update is needed to solve sporadic problems that may result in scanning workflow interruptions. Healthcare professionals should update the software as instructed by Siemens Healthcare.
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Update the software as instructed by Siemens Healthcare.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on September 10, 2021.
Is the Somatom brand affected by this recall?
Yes, Somatom products are affected by this recall. This recall involves Somatom Force, Somatom Drive, and Somatom Confidence medical imaging systems sold in Canada. They are being recalled because a software update is needed to solve sporadic problems that may result in scanning workflow interruptions. Healthcare professionals should update the software as instructed by Siemens Healthcare.