sterEOS Workstation System and EOS 2D/3D Workstation (2018-08-01)
In plain language
This recall involves the sterEOS Workstation System and EOS 2D/3D Workstation sold in Canada. They are being recalled because 3D projections may be incorrect, which could lead to errors in calculating 3D clinical parameters. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact EOS Imaging for more information.
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Affected products
sterEOS Workstation System
Model: STEREOS WORKSTATION
Lot: More than 10 numbers, contact manufacturer.
EOS 2D/3D Workstation
Model: EOS 2D/3D WORKSTATION
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Incorrect 3D projections leading to errors in clinical parameters
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: EOS 2D/3D WORKSTATION, STEREOS WORKSTATION
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect 3D projections leading to errors in clinical parameters
What should consumers do?
Stop using the product immediately. Contact EOS Imaging for more information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect 3D projections leading to errors in clinical parameters
When was this product recalled?
This product was recalled on August 24, 2018.
Is the EOS Imaging brand affected by this recall?
Yes, EOS Imaging products are affected by this recall. This recall involves the sterEOS Workstation System and EOS 2D/3D Workstation sold in Canada. They are being recalled because 3D projections may be incorrect, which could lead to errors in calculating 3D clinical parameters. Stop using the product and follow the return/repair steps in the official notice.