Syngo.Via recall in Canada: incorrect image geometry
In plain language
This recall involves Syngo.Via medical software used in Canada. It's being recalled because it may produce images with incorrect geometry, which could lead to incorrect radiation treatment plans. Stop using the affected software and follow the instructions from Siemens Healthcare GMBH.
What to do
- Stop using the affected software immediately.
- Contact Siemens Healthcare GMBH for further instructions.
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Affected products
Syngo.Via
Lot: 130218, 130453, 132308
Why this matters
Incorrect radiation treatment plan
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 130218, 130453, 132308
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect radiation treatment plan
What should consumers do?
Stop using the affected software immediately. Contact Siemens Healthcare GMBH for further instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect radiation treatment plan
When was this product recalled?
This product was recalled on July 17, 2020.
Is the Syngo.Via brand affected by this recall?
Yes, Syngo.Via products are affected by this recall. This recall involves Syngo.Via medical software used in Canada. It's being recalled because it may produce images with incorrect geometry, which could lead to incorrect radiation treatment plans. Stop using the affected software and follow the instructions from Siemens Healthcare GMBH.