SYNGO.VIA recall in Canada: Medical device error
In plain language
This recall involves SYNGO.VIA medical devices used in Canada. They are being recalled because of a software error that can affect nodule correction in the LungCAD navigation tool. Healthcare professionals should follow the instructions in the official notice.
What to do
- Stop using the affected software immediately.
- Check model and serial numbers.
- Follow the instructions from Siemens Healthcare GMBH.
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Affected products
SYNGO.VIA
Model: 10496180
Lot: 100939, 101511, 102078, 131196
Why this matters
Medical device error
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 100939, 101511, 102078, 131196
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10496180
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Medical device error
What should consumers do?
Stop using the affected software immediately. Check model and serial numbers. Follow the instructions from Siemens Healthcare GMBH.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Medical device error
When was this product recalled?
This product was recalled on June 10, 2021.
Is the SYNGO.VIA brand affected by this recall?
Yes, SYNGO.VIA products are affected by this recall. This recall involves SYNGO.VIA medical devices used in Canada. They are being recalled because of a software error that can affect nodule correction in the LungCAD navigation tool. Healthcare professionals should follow the instructions in the official notice.