Syngo.Via recall in Canada: Software defect
In plain language
This recall involves Syngo.Via medical device software sold in Canada. It's being recalled because a software defect could lead to incorrect surgery planning. Contact the manufacturer for more information.
What to do
- Contact the manufacturer for additional information.
Get alerts for recalls like this
Get email alerts when new recalls affect products in this category.
Affected products
Syngo.Via
Model: 10496180
Lot: More than 10 numbers, contact manufacturer.
Why this matters
Incorrect surgery planning due to software defect
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 10496180
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Incorrect surgery planning due to software defect
What should consumers do?
Contact the manufacturer for additional information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Incorrect surgery planning due to software defect
When was this product recalled?
This product was recalled on May 3, 2022.
Is the Siemens Healthcare Gmbh brand affected by this recall?
Yes, Siemens Healthcare Gmbh products are affected by this recall. This recall involves Syngo.Via medical device software sold in Canada. It's being recalled because a software defect could lead to incorrect surgery planning. Contact the manufacturer for more information.