System DI-60 recall in Canada: Software defect
In plain language
This recall involves the System DI-60 Main Unit and Remote Review Software sold in Canada. It's being recalled because a software defect may prevent comments from being transmitted to the Laboratory Information System. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model and serial numbers.
- Contact Sysmex America, Inc. for instructions.
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Affected products
System DI-60 Main Unit
Model: CC286297
Lot: 60044 - 60965
System DI-60 Remote Review Software
Model: BC188562
Why this matters
Software defect
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 60044 - 60965
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: BC188562, CC286297
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Software defect
What should consumers do?
Stop using the product immediately. Check model and serial numbers. Contact Sysmex America, Inc. for instructions.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Software defect
When was this product recalled?
This product was recalled on February 1, 2018.
Is the Sysmex brand affected by this recall?
Yes, Sysmex products are affected by this recall. This recall involves the System DI-60 Main Unit and Remote Review Software sold in Canada. It's being recalled because a software defect may prevent comments from being transmitted to the Laboratory Information System. Stop using the product and follow the return/repair steps in the official notice.