Tissue-Tek AutoSection Automated Microtome recall in Canada: software defect
In plain language
This recall involves the Tissue-Tek AutoSection Automated Microtome sold in Canada. It's being recalled because a software bug prevents the emergency stop button from working as intended. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Contact Sakura Finetek USA Inc. for a software update.
- Ensure the microtome is updated to software version 5.90a.
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Affected products
Tissue-Tek AutoSection Automated Microtome
Model: 5000, 5010
Lot: All lots
Why this matters
Unexpected machine movement
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: 5000, 5010
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Unexpected machine movement
What should consumers do?
Stop using the product immediately. Contact Sakura Finetek USA Inc. for a software update. Ensure the microtome is updated to software version 5.90a.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Unexpected machine movement
When was this product recalled?
This product was recalled on August 24, 2018.
Is the Tissue-Tek brand affected by this recall?
Yes, Tissue-Tek products are affected by this recall. This recall involves the Tissue-Tek AutoSection Automated Microtome sold in Canada. It's being recalled because a software bug prevents the emergency stop button from working as intended. Stop using the product and follow the return/repair steps in the official notice.