Trexo Home and Trexo Plus recall in Canada: Performance issues
In plain language
This recall involves Trexo Home and Trexo Plus medical devices sold in Canada. They are being recalled due to performance issues, including electromagnetic radiation levels and water ingress. Stop using the product and contact the manufacturer for more information.
What to do
- Stop using the product immediately.
- Contact the manufacturer for additional information.
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Affected products
Trexo Home
Model: A0001
Lot: More than 10 numbers, contact manufacturer.
Trexo Plus
Model: A0001
Lot: More than 10 numbers, contact manufacturer.
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: A0001
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
This recall involves Trexo Home and Trexo Plus medical devices sold in Canada. They are being recalled due to performance issues, including electromagnetic radiation levels and water ingress. Stop using the product and contact the manufacturer for more information.
What should consumers do?
Stop using the product immediately. Contact the manufacturer for additional information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
A potential safety risk has been identified with this product. Stop using it immediately and follow the instructions in the official recall notice.
When was this product recalled?
This product was recalled on August 24, 2023.
Is the Trexo Robotics Inc. brand affected by this recall?
Yes, Trexo Robotics Inc. products are affected by this recall. This recall involves Trexo Home and Trexo Plus medical devices sold in Canada. They are being recalled due to performance issues, including electromagnetic radiation levels and water ingress. Stop using the product and contact the manufacturer for more information.