Trilogy EVO/O2/EV300 recall in Canada: Software issues
In plain language
This recall involves Trilogy EVO, Trilogy EVO O2, and Trilogy EV300 medical devices sold in Canada. They are being recalled because software issues could cause an increase in baseline pressure. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers CA2110X12B, CA2100X12B, or CA2200X12B.
- Contact Respironics Inc. for correction of the device.
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Affected products
TRILOGY EVO
Model: CA2110X12B
Lot: All lots
TRILOGY EVO, O2
Model: CA2100X12B
Lot: All lots
TRILOGY EV300
Model: CA2200X12B
Lot: All lots
Why this matters
Software issues leading to pressure increase
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: All lots
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: CA2100X12B, CA2110X12B, CA2200X12B
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Software issues leading to pressure increase
What should consumers do?
Stop using the product immediately. Check model numbers CA2110X12B, CA2100X12B, or CA2200X12B. Contact Respironics Inc. for correction of the device.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Software issues leading to pressure increase
When was this product recalled?
This product was recalled on August 6, 2021.
Is the Trilogy brand affected by this recall?
Yes, Trilogy products are affected by this recall. This recall involves Trilogy EVO, Trilogy EVO O2, and Trilogy EV300 medical devices sold in Canada. They are being recalled because software issues could cause an increase in baseline pressure. Stop using the product and follow the return/repair steps in the official notice.