Trust Digital In-The-Ear Hearing Aid System recall in Canada: hearing risk
In plain language
This recall involves Trust Digital In-The-Ear Hearing Aid Systems and other models sold in Canada. They are being recalled because a software bug could cause altered sound amplification, potentially putting users' residual hearing at risk. Stop using the product and follow the return steps in the official notice.
What to do
- ["Stop using the product immediately.","Check the model or catalog number and lot or serial number.","Contact GN ReSound Canada for further instructions."]
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Affected products
Trust Digital In-The-Ear Hearing Aid
Model: TST6CIC-MP, TST9MIH-S-HP, TST9MIH-S-LP
Lot: 1827008532, 1903050825, 1927005064
Linx 3d
Model: LT761-DRW, LT762-DRW, LT7IIC-LP, LT7ITE-DW-HP, LT961-DRWZ, LT9ITC-DW-MP
Lot: 1827009445, 1827007020, 1827007021, 1927004522, 1826735309, 1826848043, 1826848044, 1849082965, 1856143491, 1856143492, 1856802112, 1866077234, 1886022379, 1886280547, 1949080826
Trust
Model: TST17ITE-DW-UP, TST6ITC-W-HP, TST6MIH-W-UP, TST963-DRW
Lot: 1756813503, 1856457814, 1949026731, 1927000076, 1927003268, 1927005317
Enzo 3d
Model: ET598-DW
Lot: 1949050068
Forte
Model: FT861-DRW, FT862-DRW, FT8MIH-W-UP
Lot: 1826690709, 1826696443, 1826738783, 1926018832, 1827003158
Linx Quattro Receiver In-The-Ear (RIE)
Model: RE762-DRW
Lot: 1886167780
Vida In-The-Canal (ITC)
Model: VA8ITC-DW-HP, VA8ITC-W-UP
Lot: 1827009752, 1927005424
Vida In-The-Ear (ITE)
Model: VA8ITE-DW-UP
Lot: 1927004931, 1927004989
Vida Mini Receiver In-The-Ear (RIE)
Model: VA861-DRWZ
Lot: 1886320597
Vida Invisible-In-The-Canal (IIC)
Model: VA8IIC-LP
Lot: 1927004032
Why this matters
Hearing risk due to altered sound amplification
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 1756813503, 1856457814, 1949026731, 1927000076, 1927003268, 1927005317, 1826690709, 1826696443, 1826738783, 1926018832, 1827003158, 1827008532, 1903050825, 1927005064, 1827009445, 1827007020, 1827007021, 1927004522, 1826735309, 1826848043, 1826848044, 1849082965, 1856143491, 1856143492, 1856802112, 1866077234, 1886022379, 1886280547, 1949080826, 1827009752, 1927005424, 1886167780, 1886320597, 1927004032, 1927004931, 1927004989, 1949050068
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: ET598-DW, FT861-DRW, FT862-DRW, FT8MIH-W-UP, LT761-DRW, LT762-DRW, LT7IIC-LP, LT7ITE-DW-HP, LT961-DRWZ, LT9ITC-DW-MP, RE762-DRW, TST17ITE-DW-UP, TST6CIC-MP, TST6ITC-W-HP, TST6MIH-W-UP, TST963-DRW, TST9MIH-S-HP, TST9MIH-S-LP, VA861-DRWZ, VA8IIC-LP, VA8ITC-DW-HP, VA8ITC-W-UP, VA8ITE-DW-UP
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Hearing risk due to altered sound amplification
What should consumers do?
["Stop using the product immediately.","Check the model or catalog number and lot or serial number.","Contact GN ReSound Canada for further instructions."]
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Hearing risk due to altered sound amplification
When was this product recalled?
This product was recalled on January 10, 2020.
Is the Trust Digital brand affected by this recall?
Yes, Trust Digital products are affected by this recall. This recall involves Trust Digital In-The-Ear Hearing Aid Systems and other models sold in Canada. They are being recalled because a software bug could cause altered sound amplification, potentially putting users' residual hearing at risk. Stop using the product and follow the return steps in the official notice.