VITROS® Systems recall in Canada: Performance issues
In plain language
This recall involves VITROS® Systems sold in Canada. They are being recalled because of performance issues with the software. Stop using the product and contact the manufacturer for more information.
What to do
- Stop using the product immediately.
- Check the model and software version.
- Contact the manufacturer for additional information.
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Affected products
VITROS® 3600 Immunodiagnostic System-Instrument Software Version 3.8.0 and 3.8
Lot: 680 2914, 680 2783
VITROS® XT 7600 Integrated System Software Version 3.8.0 and 3.8
Lot: 684 4461
VITROS® 4600 Chemistry System - Hardware Software Version 3.8.0 and 3.8
Lot: 680 2445, 690 0440
VITROS® 4600 Chemistry System - Refurbished Hardware Software Version 3.8.0 and 3.8
Lot: 690 0440
VITROS® 5600 Integrated System Software Version 3.8.0 and 3.8
Lot: 680 2413, 680 2915
VITROS® XT 3400 Chemistry System Software Version 3.8.0 and 3.8
Lot: 684 4458
Why this matters
Performance issues
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: 680 2413, 680 2915, 680 2445, 690 0440, 680 2914, 680 2783, 684 4458, 684 4461, 690 0440
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
Performance issues
What should consumers do?
Stop using the product immediately. Check the model and software version. Contact the manufacturer for additional information.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. Performance issues
When was this product recalled?
This product was recalled on February 9, 2024.
Is the VITROS® Systems brand affected by this recall?
Yes, VITROS® Systems products are affected by this recall. This recall involves VITROS® Systems sold in Canada. They are being recalled because of performance issues with the software. Stop using the product and contact the manufacturer for more information.