XN-10 & XN-11 Modules recall in Canada: System error
In plain language
This recall involves XN-10 and XN-11 Modules sold in Canada. They are being recalled because the system may unexpectedly stop and generate an error message when the result database reaches 100,000 samples. Stop using the product and follow the return/repair steps in the official notice.
What to do
- Stop using the product immediately.
- Check model numbers XN-10 and XN-11.
- Contact the manufacturer for lot or serial numbers.
- Follow the return or repair instructions from the manufacturer.
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Affected products
XN-10 Module
Model: XN-10
Lot: More than 10 numbers, contact manufacturer.
XN-11 Module
Model: XN-11
Lot: More than 10 numbers, contact manufacturer.
Why this matters
System error
Do I have this product?
This recall only applies to specific products. Follow the steps below to check.
- 1
Check the product name
Make sure your product name matches one of the affected products listed above.
- 2
Check the lot number
Lot numbers identify specific production batches.
Affected lots: More than 10 numbers, contact manufacturer.
- 3
Check the model number
Model numbers are typically on the product label or packaging.
Affected models: XN-10, XN-11
If your product matches one or more of the details above, it may be affected by this recall.
If your product does not match these details, it is not affected by this recall.
When in doubt, always check the official notice.
Frequently Asked Questions
Why was this product recalled?
System error
What should consumers do?
Stop using the product immediately. Check model numbers XN-10 and XN-11. Contact the manufacturer for lot or serial numbers. Follow the return or repair instructions from the manufacturer.
Where was the product sold?
This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.
Is there a health risk?
Yes, there may be a health risk. System error
When was this product recalled?
This product was recalled on March 13, 2020.