RecallGuide.ca
    Medical devicesUpdated Jan 3, 2026GE HEALTHCARE IITS USA CORP ALSO DOING BUSINESS AS GE HEALTHCAREOfficial source

    Zero Footprint Client recall in Canada: Inaccurate measurements

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    In plain language

    This recall involves the Zero Footprint Client, a medical device used in Canada. It's being recalled because it may display inaccurate measurements on images. Continue using the device as per the user manual until a correction is available.

    What to do

    • Continue using the device according to the user manual.
    • Contact the manufacturer if you have more than 10 affected units.

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    Affected products

    • Zero Footprint Client

      Model: 00840682102988

      Lot: More than 10 numbers, contact manufacturer.

    Why this matters

    Inaccurate measurement display

    Do I have this product?

    This recall only applies to specific products. Follow the steps below to check.

    1. 1

      Check the product name

      Make sure your product name matches one of the affected products listed above.

    2. 2

      Check the lot number

      Lot numbers identify specific production batches.

      Affected lots: More than 10 numbers, contact manufacturer.

    3. 3

      Check the model number

      Model numbers are typically on the product label or packaging.

      Affected models: 00840682102988

    If your product matches one or more of the details above, it may be affected by this recall.

    If your product does not match these details, it is not affected by this recall.

    When in doubt, always check the official notice.

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    Frequently Asked Questions

    Why was this product recalled?

    Inaccurate measurement display

    What should consumers do?

    Continue using the device according to the user manual. Contact the manufacturer if you have more than 10 affected units.

    Where was the product sold?

    This product was sold in Canada. For specific retailers or distribution areas, please check the official recall notice linked on this page.

    Is there a health risk?

    Yes, there may be a health risk. Inaccurate measurement display

    When was this product recalled?

    This product was recalled on June 20, 2022.

    Is the GE HEALTHCARE IITS USA CORP ALSO DOING BUSINESS AS GE HEALTHCARE brand affected by this recall?

    Yes, GE HEALTHCARE IITS USA CORP ALSO DOING BUSINESS AS GE HEALTHCARE products are affected by this recall. This recall involves the Zero Footprint Client, a medical device used in Canada. It's being recalled because it may display inaccurate measurements on images. Continue using the device as per the user manual until a correction is available.